Payment and Delivery

PAYMENT

The online marketplace platform provides a secured payment gateway for facilitating all payments on the website izy.market. In such an event, the terms of such payment gateway shall also be applicable. The online marketplace platform also provides for mobile payment (Juice, Blink, pop, Myt Money) and Bank Transfer for all and any products and orders through the website www.izy.market. 

You shall have option to select a payment method

DELIVERY POLICY

All products purchased or ordered through the Website izy.market shall be delivered as per the delivery time and shall be specifically mentioned for each product which shall be mentioned on the Website.

A delivery fee inclusive of VAT is applicable per Vendor as per below table for all deliveries payable by the buyer

In case of returns due to your fault, we will charge additional charges of Rs 200 to you. Such additional charges shall be intimated to You and You shall be responsible for payment of such additional charges

Should the product be out of stock IZY Market will immediately inform you by email or telephone. 

You understand that delivery of the ordered items shall occur only at locations within the Mauritian territory limits excluding Rodrigues and other Outer Islands. 

To ensure safe delivery, you must properly fill the delivery address, the mobile number and any specific instructions in the fields provided online. 

izy.market Delivery Team will contact you directly to notify when the delivery of your order shall take place. 

For product(s) ordered that need to be delivered by external partners or Vendors, izy.market shall request the full payment of the order prior to the delivery being done by the external partner or Vendor. 

izy.market commits to deliver the ordered and available items within the chosen delivery option.  Should IZY Market not be in a position to deliver your orders within the given time-frame (for e.g in case of any force majeure), izy.market Delivery Team shall contact the you immediately & notify you when the delivery of your order shall take place. 

In the event that you notice a change in the availability with respect to receiving your ordered products, you must call izy.market on insert phone number to notify the Delivery Team as soon as you reasonably can. 

You need to present your identification document (National ID or Passport) to the izy.market Delivery Staff before accepting the delivery. 

You must ensure and check that the product delivered is the right one and that you receive a Warranty Certificate, where applicable. A sales invoice indicating the amount paid will also be provided to you upon delivery. 

You will have to sign a Delivery Note acknowledging delivery of the products and need to check and ensure that your products are delivered sealed. For any issue regarding the delivered product, you will have to inform izy.market.

izy.market will not install any product(s) on behalf of the vendor.  Vendors selling on the izy.market Platform will be responsible for installations if any. 

Once a product has been delivered to you izy.market will not grant any refund. So it is your responsibility to ensure that the product is in good condition and meets your expectation at the moment of delivery 

In case of delivery by the Third Party Vendor, then the delivery details including but not limited to the estimated time of delivery, shipping, notifications etc. shall be provided by such Third Party Vendor. In such events, RHT Ventures LTD, website izy.market shall not be liable, responsible in whatsoever manner.

Once delivery has been made, we will not be liable for any breakages, nonconformity or shortages of the products ordered. 

All the products purchased or ordered through the Website shall be expedited based on the location entered by You while completing the purchase or order. We do delivery within 1 to 3 working days but it may delay depends on the availability of product.

NOTIFICATION OF DELIVERY

In case an order is placed through the website izy.market, we shall send information to You through email, phone call and SMS (email id, mobile no provided by You during checkout or registration) notifying the details of delivery regarding your order.